Emails sent to a personal email address that should be processed by a group can be rerouted or forwarded via the Clerk module.
Step by Step
Create a separate Clerk database for this task.
Global – Database Definition – New
Create a new Clerk Mail Job
Adjust the rules to your needs. In this example, forwarding is only implemented if external emails are received, since internal emails (between colleagues) are not supposed to be rerouted.
The sender of the original email will not be notified, since the recipient is not absent, but the email is to be forwarded to a group for processing.
Enter the previously created Clerk database.
Save and close the document.
Open the created Clerk database and add forwarding for the individual users.
You may store one or more forwarding addresses, depending on whether the emails of the recipient could be interesting to multiple divisions.
Adjust the text based on your needs.
Incoming emails for Andreas Meissner will be forwarded to the Hotline and Sales inboxes.
Since “Forwarding” was selected, the original recipient receives the email including the note that it was delegated to group inboxes.
The same message appears in the group inboxes, noting the original recipient.
