Step by Step
What is needed:
rule that defines office hours:
In Words:
_officeday := @If(@Weekday(@now) = 2 | @Weekday(@now) = 3 | @Weekday(@now) = 4 | @Weekday(@now) = 5 | @Weekday(@now) = 6 ;@true; @false);
_Hour:= @Hour (@Time (@Now));
_officehour := @if (_Hour => 7 & _Hour < 17; @TRUE; @FALSE);
_officeday & _officehour
Office hours are Monday through Friday between 7 a.m. and 5 p.m., during which emails are to be delivered.
Rule for users that should receive emails 24 x 7
This example includes administrators and members of the hotline group.
The two rules are to be used as “negated rules“, since emails are NOT filtered during office hours (iQ.Suite – Worktime), but delivered then, while administrators and hotline staff members (Mails24 x 7) are to be reached all day in any case.
Parked emails are set to be sent starting 7 a.m. (Sendtime).
A Smart Database Job that returns the filtered emails back to the email flow to send them to the recipient.
Note: Please note that the start time is set to be delayed by one hour during summer months
Sample procedure
The email was sent on the next morning, at 7.30 a.m
Note: Please note that the Smart Database Job runs according to the “Time To Send.” Otherwise, emails are sent 24 hours later if the job only runs once per day.
